OUR GUARANTEE TO YOU! We know many of you will want to get away as soon as possible so we have teamed up with Mastercancel to give you the confidence to book ahead. With our 100% back guarantee, you can now cancel your holiday for ANY reason (including Covid - 19) from 60 days up until 2 days before arrival and still get a refund. This applies to all new bookings from 1 August, 2020.
WELCOME BACK - Sally-Ann has carried out Covid training and created necessary risk assessments. Housekeepers are trained in Covid cleaning practices. If you feel ill whilst you are here, please notify us straight away and we can advise on the nearest medical resources and if necessary, fetch groceries and medication for you. In the event of your symptoms continuing it is advisable, if possible, to return home and self-isolate.
PLANNING AHEAD - Things to bring along. I am happy for you to bring along your own pillows and duvets, however these are changed weekly and all cleaned to a very high standard. Please advise beforehand if you are bringing any of your own bedding and then we can leave the beds ready for you to make up. Please bring your groceries with you or organise a delivery from our local supermarkets which include Sainsburys, Asda, Iceland, Tesco's and Ocado. Some local cafes and pubs have excellent take away menus and we are happy to advise...
DURING YOUR STAY - There will be extra cleaning products, hand sanitisers, hand towels for your use. I am sorry but Farm participation will not be possible at the current time but you will still be able to walk around the farm and see all the animals in the sheds and fields. In addition, Farmer Dave is busy preparing some new activities for guests which include picnic spots around the farmland in beautiful settings, Den Building and Scarecrow making. The main play equipment and ride-on toys will be cleaned and is being moved to individual cottages for their own use.
DEPARTURE - Please help us by stripping beds and place linen together with towels in the laundry bags provided. Please leave on time at 10.00 am to give us sufficient time to prepare for the next guests. Please load the Dishwasher with crockery, cutlery, glasses etc. and turn it on a high wash.
SOCIAL DISTANCING AT MILLMOOR FARM - Fortunately we have plenty of wide open spaces and have developed circular walks across the fields so you will still be able to maintain your social distance and keep to your household groups without having to interact with others. Initially we will be operating a social distance check-in and keys will be in the doors. However, rest assured we will still be completely available to you during your stay to deal with any queries/concerns. We are here to help so please contact us with any questions or suggestions. WE CANNOT WAIT TO WELCOME YOU BACK!!